Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Went outside and there appears to be nothing on the other side (maybe removed). Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I just moved into a new apartment, and bought a broadband from virgin media. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. Call the Pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 2. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Tudor. We're here to help. Options. Back a step. Jack14102. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. The new ones are just screws, the old style Telewest ones are like star shaped head. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi @bingoman000. Thank you. Please help. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable could be hidden within, or behind, furniture. They will charge £99 for a relocation. on 01-12-2022 11:22. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin Media Wall Socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. I'm very sorry to hear about the non-wall socket. in Networking and WiFi Sunday; No Virgin Media Wall socket . If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. Broadband Deals. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 1. I will only be using one wall socket, so the other socket will have no connections. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Got my virgin media self install kit but I don't have a virgin socket. on 23-10-2022 13:36. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Switched On. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Check service status. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. on 31-12-2021 10:47. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. charleykate10. I spoke to 3 customer service people yesterday and none could help. QuickStart, set up and connections. 0 Kudos. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Explain what needs to be done and book an engineer visit. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Chatter and natter. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I have looked everywhere but can't seem to find one. Customer since 1993. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Options. The answer is yes. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. I end up calling and the person on the phone said its been - 5401028. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). on 22-03-2023 10:44. The cables won’t attach to the wall socket which looks mangled. My router does now provide internet but the light is always yellow and it. The pre-install team number is 0800 052 1734. In response to Jonny-M. Call the pre-installation and delivery team on 0800 052 1734. You're going to need… the Hub. Virgin Media: TiVo® service. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 14-08-2023 16:02 - edited 14-08-2023 16:05. . Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. 3 5 comments Best Add a Comment LayerTough • 1 yr. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Reply. When I proceeded to set up my Hub 3 I quickly realised that. 24-03-2021 05:06 PM. That's fine. Adduxi. Estonia and the Netherlands have already switched. 5K. I don't have a Virgin wall socket. My Virgin Wall socket not same as installation guide that one. Security matters. Subscribe to this message's RSS feed. It is actually a VM box but a very old one, even though it was still in use just over a month ago. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Account - Mobile. My Virgin Media App. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Can someone please help me! Thank you, Tom. Hi mariz2198, thanks for posting and welcome to our community. We would like to show you a description here but the site won’t allow us. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Your "loss of signal" point is a good one. No wall socket. Back a step. If you look into the back of your Hub, you'll see a port named. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. ago Sometimes you will get a random cable sticking out of a wall with no isolator. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Wall sockets and no connection. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media M125 Fibre Broadband. All forum topics; Previous topic; Next topic; 2. Live TV uses co-ax cables. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. We're pleased to hear you're thinking of rejoining us. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Vonage 2nd line. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Options. 1. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Account - Cable. Hey Juanr, thank you for. i opted for the self install, however on inspection we - 5180915. Welcome to our community forums and thank you for your first posts. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Security. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media; My Virgin Media. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The cable fits in the socket shown in the image attached. The large Eurobell wall box is where you would connect. Mobile Your Account. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Wall Socket. I have received my quick start-up kit. I am so sorry to hear that you seem to be missing a wall socket in the home. We would like to show you a description here but the site won’t allow us. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Just joined. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. 132Mb average speed. I have taken a look on our side and I can see you have an engineer. Yes. Step 3. From there it is going into the white distribution amplifier. Go to solution. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Pop the power cable into a nearby plug socket, and turn it on. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Thank you for your post and welcome to the community. Or wait here a day or two for a VM Mod to pick this up. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Re: No virgin media wall socket. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. I've selected self installation and have realised I have no vm wall socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Plug into the Hub. Stay safe online. Tudor. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. So yes, following many takeovers, this is now your Virgin Media connection. If you really need to take them off, just use a screwdriver to unscrew the screws. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . just moved in, can see the brown cable coming in from outside but there's no VM. Virgin Media don’t do any Fibre connections to inside the house. Same thing happened, and on all the wall phone points. Sign in . Installing and configuring your kitThank you. Called 0800 052 1734 as well as 0800 953 9500. I need to arrange for an engineer. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Even sitting in the room above the router, the WiFi was dreadful. Account - Mobile. All the wall. cable from wall. Tudor. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. How to i book someone to come and - 5239743. Socket should be on the underside. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Networking and WiFi. A master socket is the main socket for the phone line in your home, not an extension socket. 0 Kudos Reply. Wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I don't work for Virgin Media. You need a small spanner to remove this. I need an engineer. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please help. #1. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Here are some check points to make sure your phones are in good working order. If you can get Quickstart, you can choose one of two delivery options. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. My Virgin Media App. 1 Kudo Share Reply. Next, connect the power cable. 3 minutes ago. . Give the pre-installs team a call on 0800 052 1734. There is another virgin media wall box but it only has what looks like an old DSL/phone line. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. please - 5241140We would like to show you a description here but the site won’t allow us. I have received my quick start-up kit. First picture is telephone socket which is now not used. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I was trying to book an engineer but I didn’t get anywhere. QuickStart, set up and connections. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The UK isn’t the first country to make this move. New Install Assistance. The top “capped” one is marked FM & has been disused since cable went digital. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Manage Your Account. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. This promotion means you won’t pay the usual setup fee of £35. Joining in. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Back a step. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. The box and cables may have been removed by the previous occupiers. Hello, i registered VM broadband and scheduled to delivery on 1st September. The box does however have a hole in. The cable fits in the socket shown in the image attached. However, I do not have any of the specified wall sockets available. If however the socket itself has been removed you will need assistance. Browse Virgin Media Virgin Media Community. The block box on second picture is an amplifier for terrestrial TV. Check service status. Browse Virgin Media Virgin Media Community. Yes, we will be able to fit another socket for you. Check the condition of your phones. VM BB TV Landline. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Stay safe online. Options. Manage Your Account. on 21-02-2023 19:59. Re: My house wall socket that cannot fit to VM hub. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Push fit the VM-supplied lead onto the socket. Aug 8, 2019. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Security matters. . If it is a loose cable only, you will need one of these to connect the Quickstart cable. QuickStart, set up and connections. No Coax Wall Socket Virgin. One of them was Telewest. Networking and WiFi. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. However, I do not have any of the specified wall sockets available. on 12-01-2023 10:45. Switched On Families. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Hi I have ordered a quick start kit and don't have a virgin media wall socket. When ordered it didn't say anything about needing a VM wall socket. . If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Tuning in. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I'm a Very Insightful Person, I'm here to share. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Bits and bytes. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. The second socket is in the study and I need a wired connection here. ” I did not get a silver terminator cap in my packaging to send back. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Everything is converted to specialised triple screened coaxial cable. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Thankssocket you need will be marked with the Virgin Media logo. 7. firmly into place. The wall socket is - 5109379. 4. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. . Tudor. Stay safe online. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. a week ago. Problem solved? Click to. I have signed up as a new user for Virgin Fibre. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What you want is a telephone line extension from the hub to where you want the phone base unit located. Also available from the likes of Screwfix, Homebase, Toolstation etc. I'm at the stage where I need to plug - 5325590. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Stay safe online. Manage Your Account. All forum topics; Previous topic; Next topic; 1 REPLY 1. Will an engineer h. on 22-10-2022 20:58. However, I do not have any of the specified wall sockets available, and the round socket that is. If so make sure you go through the steps properly. I don’t it is fibre cable.